Get.factual is a documentary VOD streaming service, covering history, science, technology, and nature.

Get.factual USA Privacy Notice

Effective Date: 04/30/21

Get.factual is a streaming service run by ZDF Enterprises GmbH ("ZDFE").

The Get.factual streaming service in the United states is operated by NuCo, Inc., a subsidiary of Story House Productions, Inc. (collectively with Story House Productions, Inc., “NuCo,” “we,” “us,” and “our”). This Privacy Notice describes how we collect, use, disclose, and protect your information in connection with the Get.factual Service, as that term is defined in our Terms of Use.

This Privacy Notice contains the following sections:

  1. Information We Collect
  2. How We Use Your Information
  3. Cookies and Similar Technologies
  4. Online Analytics and Interest-Based Advertising
  5. How We Share Your Information
  6. How We Protect Your Information
  7. Retention of Information
  8. Third Party Links and Features
  9. Children’s Privacy
  10. Your Marketing Choices
  11. Information for California Residents
  12. Information for Nevada Residents
  13. Updates to this Privacy Notice
  14. Contact Information

Please read this Privacy Notice carefully to understand how we handle your information. If you do not agree with this Policy, please do not use the Get.factual Service. If you have questions about this Privacy Notice, please contact us via email at

**1. Information We Collect **

The information that we may collect about you broadly falls into the following categories:

Information that you provide to us

• Subscribe to use the Get.factual Service, we will collect your contact information, such as your name, email address, residential address, and log-in credentials.
• Interact with the Get.factual Service, such as by selecting preferences and age ratings, we will collect the information you voluntarily provide to while using these features.
• Contact our customer services, we will collect contact information, such as your name, email address, and phone number, and any information provide in connection with your outreach.
• Participate in a survey, we will collect basic contact information and any other information you provide in connection with these activities.

Information that we collect through automated means

When you use the Get.factual Service, we may collect certain information automatically from your device(s) you use to access our service (such as your computer, mobile device, smart TV, gaming system, and any other streaming media device). As discussed further below, we and our service providers, may use a variety of technologies, including cookies, to assist in this information. Specifically, the information we collect automatically may include information like:

• Device Information. Your IP address, device type, unique device identification numbers, browser-type, browser and standard web server log information, software characteristics, connection information, statistics on page views, referring source (for example, referral URLs), broad geographic location (e.g. country or city-level location) and other technical information.

• Usage Information. How your device has interacted with Get.factual Services, such as content selections, viewing history and search queries, as well as your interactions with our emails, texts, and push notifications.

Information that we obtain from third-party sources

From time to time, we may receive information about you from third-party sources (including specialist data providers and partners, such as TV manufacturers, Internet service providers, payment services companies, and voice assistant platform providers), but only if you choose to access the Get.factual Services through these third-party sources or otherwise connect our services to these third-party sources. If you do not wish to have this information shared, you may be able to adjust your account settings on those third-party services, or choose not to use these third party sources to access or connect to our services. Please review the privacy policies and terms for these third parties for more information.

2. How We Use Your Information

We, and our service providers, use the information we collect for purposes including:
• To provide the information and services that you request.
• To manage your subscription, including registration management and payment processing.
• To provide you with customer and technical support and service messages.
• To administer any prize draws or competitions that you participate in.
• To tailor Get.factual programming and promotions to you, including to provide tailored viewing recommendations.
• To send you marketing information, such as program recommendations and offers (in accordance with your marketing preferences).
• For analytics to better understand our users and to improve our products and services.
• To enforce our rights.
• To prevent any illegal activity in connection with our services.
• To share your information with group companies.
• To promote our services to you on other platforms.
• To respond to requests and inquiries.
• To administer any surveys or research that you opt to participate in.
• To prevent payment fraud or confirm your identity.
• To comply with tax laws or other legal obligations.

Combined Information: For the purposes discussed in this Privacy Notice, we may combine the information that we collect through the Get.factual Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Notice.

Aggregate/De-Identified Information: We may aggregate and/or de-identify any information collected through the Get.factual Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties in our discretion

3. Cookies and Similar Tracking Technologies

To collect the information in the “Information We Collect Through Automated Means” section above, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and similar tracking technologies. We use these technologies in order to offer you a more tailored experience in the future.

• A web server log is a file where website activity is stored.
• An SDK is a set of tools and/or code that we embed in our applications and software to allow third parties to collect information about how users interact with the Get.factual Services.
• A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Get.factual Services you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
• Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information like ad impressions or clicks and email open rates; (2) measure popularity of the Get.factual Services and associated advertising; and (3) access user cookie.

As we adopt additional technologies, we may also gather information through other methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer, Google Chrome; Mozilla Firefox; or Apple Safari).

4. Online Analytics and Targeted Advertising

Analytics. We may use third-party analytics services (such as those of Google Analytics) on our services to collect and analyze usage information through cookies and similar technologies; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Targeted Advertising. We do not serve targeted advertisements on our site. We or third parties may display targeted advertisements about our services, products, and related features on other platforms. This advertising may be tailored to your interests based on various factors, such as the features you are using, demographic and geographic data, and other information that we collect about you regarding your current activity or your activity over time. In order to provide this advertising, we may use third party service providers who, on our behalf, may place cookies or other tracking technologies, such as cookies and SDKs on your computer browser, mobile phone applications, or other devices to collect information about your use of our services in order to provide advertising to you on other websites. We neither have access to, nor does this Privacy Notice govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device by non-affiliated, third-party providers. As described below, these providers may offer you a way to opt-out of the collection of information that is used for our advertising to you. We cannot guarantee that these instructions will not change, or that they will continue to be available; they are controlled by each third-party service provider, not us.

If you are interested in more information about targeted advertising and how you can generally control cookies other tracking technologies from being put on your computer to deliver such advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s (DAA’s) Consumer Opt-Out link, or TrustArc’s Advertising Choices Page. To opt out of the display of interest-based advertising from Google, please visit the Google Ads Settings page.

Please note that to the extent advertising technology is integrated into our services, you may still receive advertising even if you opt-out as described above. In that case, the advertising will just not be based on your interests.

Notice Concerning Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals. Learn more about Do Not Track.

5. How We Share Information

We may disclose your personal information to the following categories of recipients:

• Our affiliates and related entities for business purposes.
• Our partners, including ZDFE, for marketing communications and customer management.
• Third-party services providers who use information to provide services on our behalf, such as services operation, surveys, web hosting, marketing and sales, billing and payments processing, analytics and advertising, security, fraud prevention, and legal services.
• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
• An actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your information only for the purposes disclosed in this Privacy Notice.
• Any other person with your consent to the disclosure.

6. How We Protect Your Information

We use a variety of physical, technical, administrative, and organizational measures to protect your information. The measures that we use are designed to provide a level of security appropriate to the risk of processing your information.

When you sign up for an account, you may be required to establish a username and password. If you create an account with us, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. We are not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password. We urge you to change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the “ Contact Information” section below.

7. Data Retention

We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). We will also retain and use your information as necessary to resolve disputes, protect us and our users, and enforce our agreements.

8. Third-Party Links and Features

The Service may contain links to third-party services (e.g., social media sites like Facebook and Twitter) and third-party plug-ins (e.g., the Facebook “like” button and the Twitter “follow” button). These links and features are provided for your reference and convenience only and do not imply any endorsement of information provided through these third-party links and features, nor any association with their operators. If you choose to use these sites or features, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. We do not control these third parties and is not responsible for the content or data practices of such third-party websites or services. Any information you provide to third parties on their websites or services is covered under their privacy and data collection policies, and is not covered by this Privacy Notice. We urge you to review the privacy and security policies of these third parties.

9. Children’s Privacy

The Service is intended for general audiences and not for children under the age of 13. If we become aware that we have collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without legally-valid parental consent, we will take reasonable steps to delete it as soon as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws.

10. Your Marketing Choices

You may instruct us to not use your contact information to contact you by email, postal mail, or phone regarding product, services, and promotions that might appeal to your interests. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.

Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Notice or as required by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you.

11. Information for California Residents

The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the sharing of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

12. Information for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident and you have purchased products from us, you may submit a request to opt out of any potential future sales under Nevada law by Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

13. Updates to This Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If we make a material change to the Privacy Notice, you will be provided notice in accordance with legal requirements.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice. Your use of this Service following any such change constitutes your agreement that all information collected from or about you after the revised Privacy Notice is posted will be subject to the terms of the revised Policy.

14. Contact Information

If you wish to contact us or have any questions or concerns about this Privacy Notice, please contact us by email at